BOOKING ERROR
Please note: the responsibility for correct dates, number of guests, room type, and any errors during the booking process lies with the booker. We cannot make exceptions to our cancellation policy and rates.
CANCELLATION POLICY & RATES
Our cancellation policy applies to all reservations without exception.
CASH
We accept cash payments.
COOKING & FIRE
Cooking in the room is strictly prohibited by health authorities. No candles or open fires are permitted in rooms or public areas. If the fire alarm is activated, the costs of emergency services will be charged to the guest.
COMPANY DETAILS
Invoices for companies must be requested in writing prior to check-out. No changes (such as names, company details, etc.) can be made after the invoice has been issued.
AUTHORIZATION & CREDIT CARD DEPOSIT
The hotel reserves the right to pre-authorize credit cards. The hotel reserves the right to request a deposit upon check-in.
DAMAGE & EXTRA CLEANING COSTS
We expect our guests to treat our property and belongings with respect. In the event of damage resulting from negligence or misconduct by the guest, all costs will be charged to the responsible guest. This includes repairs or replacements, plus a daily rate equal to the room rate until the room is in a rentable condition again.
The hotel maintains high hygiene standards. An extra cleaning surcharge of €150 will be charged for extremely dirty rooms.
In the event of severe soiling (such as bodily fluids), a cleaning fee of €250 will be charged, plus professional cleaning costs, plus a daily rate equal to the room rate until the room is saleable again.
NUISANCE
In the event of a nuisance (such as loud noise, damage, inappropriate behavior), the hotel reserves the right to terminate the reservation immediately without refund of payment or deposit. FORCE MAJEURE
The hotel is not liable and offers no compensation if services cannot be provided due to circumstances beyond our control – such as natural disasters, war, terrorism, strikes, delays or cancellations of flights/trains/buses/boats, pandemics, government measures, labor disputes, adverse weather conditions, or other unforeseen and catastrophic events that make a stay impossible.
LIABILITY
The hotel is not liable for damage, loss, or theft of goods and is therefore not obliged to provide compensation. This exclusion does not apply in the event of intentional misconduct or gross negligence by the hotel or the team. Damage claims are limited to the price paid for the services provided by the hotel. In no event shall the hotel be liable for direct damages exceeding €250.
SMOKING POLICY
The hotel is a smoke-free hotel and maintains a zero-tolerance policy regarding smoking, narcotics, and drugs. This policy applies to all rooms, balconies, and public areas. If smoking occurs in the room or if drugs/narcotics are found in the room or in public areas, the hotel reserves the right to impose a fine of €150 plus costs for any damages. The hotel also reserves the right to terminate your reservation immediately without refund of the reservation or deposit, and legal action may be taken.
CAMERA SURVEILLANCE
To provide a safe and comfortable environment for our guests and staff, we use camera surveillance in certain public areas, such as the entrance, reception, and lobby.
Camera footage is used exclusively for security purposes and, if necessary, for the thorough investigation of incidents or complaints. Access to the footage is restricted to authorized persons and is always handled with respect for privacy.
We do not place cameras in hotel rooms, restrooms, or other places where privacy is paramount. Footage is not retained longer than necessary, unless an incident requires a longer retention period.
By using our facilities, you agree to this policy, in accordance with applicable privacy legislation (GDPR).
